Skin Firm is by appointment only.
All appointments are to be attended alone. Absolutely no children/infants or pets are allowed with you during this scheduled time. Failure to comply with this policy will result in you being charged 50% (non refundable) of your scheduled service(s) and will be asked to reschedule. Guest will need to be approved prior to your appointment with a 48 hour notice.
Confirming Your Appointment:
All clients MUST provide a card on file before scheduling appointments. Confirmation of appointments is required 48 hours before scheduled time. Failure to do so will result in Skin Firm canceling your appointment and you will be responsible for paying a $50 (non refundable) fee.
At Skin Firm we understand that you may need to cancel or reschedule your appointment. However, you MUST give a 48 hour notice. Failure to do so will result in a charge of 50% (non refundable) of your scheduled service(s). There will be no exceptions given to this rule and failure to pay fee will deny any future appointments at Skin Firm.
If a client has canceled 3 consecutive appointments, you must pay a deposit to book your next appointment.
If you are feeling unwell prior to your appointment you need to cancel within 48 hours advance of your appointment. However, if you need to reschedule you will be required to pay a $50 non refundable fee for your first missed "sick appointment." Future missed appointments due to illness will then require a charge of 50% (non refundable) for the service(s) scheduled.
No Show Policy:
If you are a "no show" for your appointment with Skin Firm you will be required to pay 100% (non refundable) for the service(s) scheduled. If you are a new client with recommended treatment you will be required to pay $100 for this missed appointment. Failure to pay fee will deny any future appointments at Skin Firm.
There will be a 10 minute grace period allowed if you are running late for your scheduled appointment. If we are unable to accommodate you then you will be asked to reschedule and will be charged 50% (non refundable) of your scheduled service(s).
All sales are final. If you have a defective product or damaged product from shipping please bring it in clinic so we may exchange it with the company.
Products will be available for pick up between Tuesday-Friday from 10-5 ONLY. No items will be available for pick up outside of these times. Shipping is available at the clients expense.
Clients must pick up their own product, and you should not have someone retrieve it for you. A new security system has been installed to deter theft of products.
Thank you for your continued support. If you have any questions or concerns please contact Brittany directly by email. We look forward to seeing you for your next skin care session.